Location: Primarily based in Wolverhampton but may have some requirements to travel to other locations as and when required.

Reports to: Project Implementation Manager to report into the Operations Manager

Salary: Range 35,000-45,000 per annum

The Business:

Lloyd James Media Group is an independently owned diverse group of well-established businesses, that operates across a number of vertical markets including, financial services, legal, media, and software.

With our headquarters based in Wolverhampton, we have an expanding team of over 250 colleagues who are constantly striving to uphold and deliver on our core values of integrity, accountability, diligence, perseverance, and, self-discipline. Our values help  our business to provide our customers with exceptional high-quality services.

We are an award-winning business, that is fast, flexible, innovative, inclusive and fun. We welcome individuals who are bright, engaging, ambitious, & enthusiastic.

We are looking for the right individual with project management at the fore front of their mind, determined, motivated and hungry for success to hit the ground running and shine!

The Role:

We are looking for someone who is strategic and a process driven individual who has experience within project management and can work closely with our senior management team to excel facilitating projects from the conception to completion by being the driving force behind planning, implementing, executing, monitoring, controlling, and closing projects.

Each project will require the individual to place their own stamp on it. You will need strong communication skills, be highly organised and have the ability to prioritise all tasks to ensure project deadlines are met.

Responsibilities

• Oversee the end-to-end process of  a  project,  ensure all  aspects are  carried out  in  an appropriate, cost-effective way
• Managing Database Analytics
• Process mapping - Focus on the process of planning, executing, monitoring, controlling and closing projects
• Be at the forefront of the project driving each stage to completion effectively
• Co-ordinate all resources required to meet the projects objectives, milestones and deadlines
• Define projects through scoping and goal setting ensuring they are achievable
• Manage and implement schedules to track progress
• Monitor project performance through utilising inhouse built systems to ensure specific timelines to analyse the completion of short and long term goals
• Manage any chased to the project scope, schedule and costs using appropriate verification techniques
• Design and produce reports to share project progress with the senior management and stakeholders within the business
• Create and maintain comprehensive project documentation
• Encourage creativity and risk-taking
• Help the organisation’s processes remain legally compliant

Essential Requirements

• Proven work experience as project manager or similar role
• Extensive experience in a fast-paced administration and project management
• Knowledge of organisational effectiveness and projects management
• Familiarity with business and financial principles
• Excellent communication skills with the ability to communicate at all levels
• Outstanding organisational and time management skills
• Qualification within PMP, PRINCE2 or Six Sigma is preferred
• Degree in Business, Project Management or related field

Why would I want to work here?

As a business we pride ourselves on our core values of being open, honest and hardworking. This is a huge potential to develop and grow within a fun and exciting environment, where your perspective matters, your development is at the forefront where endless opportunities are offered to support your personal growth and expansion of the business by having a voice and being part of making critical business decisions, you will no longer be viewed as a cog in a wheel!

• As a Project Implementation Manager you will enjoy a secure, supportive and progressive working environment
• Your contribution and achievements will be recognised and rewarded
• Comprehensive training as well as development and career progression opportunities
• 28 days holiday
• Various lifestyle benefits

What we are looking for:

• Ambitious and inspirational individual who is motivated from start to finish with all projects and driven to achieve
• Tenacious attributes while driving productivity
• The ability to develop and track budgets
• Able to take instruction, process, act and improve
• Excellent time management and organisational skills
• Professional and self-motivated
• A hunger to achieve and go above and beyond
• Strong customer service who put the customer at the forefront
• KPI target driven

If you tick all the boxes and want to step away from the typical 9-5, then apply today by emailing your CV to hr@lloydjames.com

Location: Primarily based in Wolverhampton but may have some requirements to travel to other locations as and when required.

Reports to: Operations Manager reports to COO Salary: Up to 50K

The Business:

Lloyd James Media Group is an independently owned diverse group of well-established businesses, that operates across a number of vertical markets including, financial services, legal, media, and software.

With our headquarters based in Wolverhampton, we have an expanding team of over 250 colleagues who are constantly striving to uphold and deliver on our core values of integrity, accountability, diligence, perseverance, and, self-discipline. Our values help  our business to provide our customers with exceptional high-quality services.

We are an award-winning business, that is fast, flexible, innovative, inclusive and fun. We welcome individuals who are bright, engaging, ambitious, & enthusiastic.

We are looking for the right individual with people at the fore front of their mind, determined, motivated and hungry for success to hit the ground running and shine!

The Role:

We recognise our colleagues are the backbone of our business and we are looking for someone to work closely with our senior management team who can implement and improve processes, lead and motivate a large team to drive performance and KPI’s within the operations and process function.

Responsibilities

• Lead, manage and motivate a large team and additional managers by pushing them to their limits, setting clear goals and being encouraging
• Create an inspiring team environment with an open communication culture
• Oversee day-to-day operation, ensure all operations are carried out in an appropriate, cost- effective way
• Monitoring individual and team performance, setting clear individual and team goals (KPI’s)
• Recruit, train, supervise staff and discover training needs and provide coaching
• Recognise high performance and reward accomplishments (Succession planning)
• Encourage creativity and risk-taking
• Implement and improve operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Help the organisation’s processes remain legally compliant
• Find ways to increase quality of customer service

Essential Requirements

• Proven work experience as Operations Manager or similar role
• Extensive experience in a fast-paced administration and processing management role within financial services or legal/litigation background
• Strong experience in managing and leading a team of 100+ with the ability to engage, inspire and motivate
• Experience of performance management
• Knowledge of organisational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills with the ability to communicate at all levels
• Outstanding organisational skills
• Degree in Business, Operations Management or related field

Why would I want to work here?

As a business we pride ourselves on our core values of being open, honest and hardworking. This is a huge potential to develop and grow within a fun and exciting environment, where your perspective matters, your development is at the forefront where endless opportunities are offered to support your personal growth and expansion of the business by having a voice and being part of making critical business decisions, you will no longer be viewed as a cog in a wheel!

• As an Operations Manager you will enjoy a secure, supportive and progressive working environment
• Your contribution and achievements will be recognised and rewarded
• Comprehensive training as well as development and career progression opportunities
• 30 days holiday
• Various lifestyle benefits

What we are looking for:

• A hunger to achieve and go above and beyond
• Professional and self-motivated
• KPI target driven
• Inspirational individual who can encourage drive and develop a team’s output
• Ambitious individual who is sales motivated and driven by reward and achieving KPIs
• Strong customer service who put the customer at the forefront
• Excellent time management and organisational skills
• Able to take instruction, process, act and improve

If you tick all the boxes and want to step away from the typical 9-5, then apply today by emailing your

CV to hr@lloydjames.com

Position: Bi-lingual Customer Service Advisor, Dutch

Location: Primarily based in Wolverhampton but may have some requirements to travel to other locations as and when required.

Reports to: Campaign Manager

Working Hours:

Full Time- 30/37.5 hours per week between Monday- Sunday (8am-8pm)

The Business:

TPL Media is part of a national group of businesses who provide B2C direct marketing solutions and specialise in Law firms, Direct Marketing, Telesales and Customer Engagement.

Our Business is successful for its innovative and autonomous structure, we pride ourselves on being a mutual shareholding business with a number of larger businesses and support services. Due to our success we are currently on the cusp of an exciting new adventure focusing on people, process and operations.

Benefits:

• A fun office with like minded individuals who offer a strong supportive network
• An environment where your perspective matters and your development
• A competitive basic salary and bonus scheme
• A comprehensive training programme
• A secure, progressive working environment
• 28 days holiday including bank holidays
• Various lifestyle benefits

Bi-lingual Customer Service Advisor Responsibilities:

• Be a first point of contact for resolution to a customer by utilising all resources available
• Be able to ask effective and probing questions to understand the customers needs
• Demonstrate a high-level of product knowledge
• Act as a brand ambassador for the business and our client’s products
• Self evaluate following call qualities with a Team Leader
• Participate in client meetings and site visits as requested
• Work with management to contact develop and increase performance

Bi-lingual Customer Service Advisor Requirements:

• Must be able to speak and write Dutch
• A background in customer care in a call centre environment
• Be fully Commensurate with basic customer service process
• Be able to complete conflict resolution
• Have strong communication skills with the ability to effective listen and question
• A strong attention to details who is resilient and customer focused

If you are interested in the role of Bi-lingual Customer Service Advisor please apply today!